Returns

 

Orders can be returned for an exchange or a full refund within 14 days from when the order arrives.

If you wish to return an item, please e-mail us at hello@mieris.com including your order number.

RETURN PROCEDURE:

  • Items must be returned unused, unwashed, in perfect condition and in their original packaging. For hygienic reasons and our customers’ safety please do not remove the hygiene seal if the label is not intact or broken Mieris holds the right to refuse refund.

  • Make sure to return the item in a way that the original packaging will remain undamaged.

  • Your package will not be shipped with any return slips. Instead, we ask that you request your return by sending an email to hello@mieris.com

  • For added safety, please ensure all packages are shipped with a tracking number. Customer is responsible for all return shipping costs.

REFUNDS (if applicable)

We will inspect all returns and send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, a refund for the price of your item(s) will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at check out.

We reserve the right to reject returns which do not comply with our return policy. Returns that do not comply with our return policy may be sent back to the original shipping address at our discretion.

RETURN COSTS

You will be responsible for your own shipping costs for returning your item unless the error is on our side. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, plesase send us an email at hello@mieris.com with images of the damaged goods with close up images.

SHIPPING

To return your product, please mail your product to:

PO BOX ADDRESS